Terms of service

Last updated: January 2026

OVERVIEW

Welcome to REMM.
The terms “we”, “us”, and “our” refer to REMM, a premium haircare brand operating from Lahore, Pakistan. REMM operates this website and online store, including all related information, content, products, services, tools, and features (collectively, the “Services”) to provide customers with a premium shopping experience.

Our store is powered by Shopify, which enables us to sell our products and services to you.

By visiting our website, browsing, interacting with, or purchasing from REMM, you agree to be bound by these Terms of Use / Terms of Service (“Terms”), including any policies referenced herein, such as our Privacy Policy and Refund Policy.

If you do not agree with these Terms, you may not access or use our Services.


SECTION 1 – ELIGIBILITY & AGE REQUIREMENT

By using this website, you confirm that you are:

  • At least 13 years of age, or
  • Accessing the site under the supervision of a parent or legal guardian.

By placing an order, you confirm that you have the legal capacity to enter into a binding agreement under applicable law.

SECTION 2 – ACCOUNT INFORMATION

To access certain features of the Services or make a purchase, you may be required to provide personal information including your name, email address, phone number, billing, payment, and shipping details.

You agree that:

  • All information provided is accurate, current, and complete.
  • You are responsible for maintaining the confidentiality of your account.
  • You accept responsibility for all activity under your account.

REMM reserves the right to suspend or terminate accounts that provide false or misleading information.

SECTION 3 – PRODUCTS & DESCRIPTIONS

We make every effort to display product information, descriptions, and images accurately. However:

  • Actual product colors or appearance may vary depending on your device or screen.
  • Product results may vary from person to person.

All product descriptions, pricing, and availability are subject to change at any time without notice.

REMM reserves the right to:

  • Modify or discontinue products.
  • Limit quantities sold.
  • Refuse service to anyone at our discretion.

SECTION 4 – ORDERS & PAYMENTS

Placing an order constitutes an offer to purchase. REMM reserves the right to accept or reject any order for any reason, including but not limited to:

  • Product availability.
  • Pricing errors.
  • Payment issues.
  • Suspected fraud.

Your order is confirmed only after payment is successfully processed.

Once an order is placed, cancellations may not be possible.

SECTION 5 – PRICING & BILLING

All prices are listed in Pakistani Rupees (PKR) unless stated otherwise.

Prices:

  • Are subject to change without notice.
  • Do not include delivery charges unless specified.

You agree to provide valid and authorized payment information and authorize REMM to charge the total order amount.

SECTION 6 – SHIPPING & DELIVERY

REMM currently ships across Pakistan only.

  • Delivery timelines are estimates and not guaranteed.
  • Delays caused by courier services, weather, or unforeseen events are not the responsibility of REMM.
  • Risk of loss passes to the customer once the order is handed to the courier.

SECTION 7 – RETURNS & REFUNDS

REMM follows a strict hygiene and safety policy.

No refunds or returns on:

  • Opened products
  • Used products
  • Change of mind

Returns or replacements are only applicable if:

  • You receive a damaged, defective, or incorrect item.
  • You notify us within 48 hours of delivery.
  • Proof (photos/videos) is provided.

All returns are subject to our Refund Policy.

SECTION 8 – HEALTH & SAFETY DISCLAIMER

REMM products are for external use only.

By purchasing and using our products, you acknowledge and agree that:

  • A patch test is strongly recommended before full use
  • Individual reactions may vary.
  • REMM is not responsible for allergic reactions, irritation, or misuse.
  • Product results are not guaranteed and may vary based on hair type, condition, and routine.

If irritation occurs, discontinue use immediately and consult a professional.

SECTION 9 – INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos.
  • Product names.
  • Text.
  • Images.
  • Videos.
  • Graphics.
  • Website design.

is the exclusive property of REMM and is protected under intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission from REMM.

SECTION 10 – PROHIBITED USES

You agree not to:

  • Use the website for unlawful purposes.
  • Violate any applicable laws or regulations.
  • Infringe upon intellectual property rights.
  • Upload malicious code or attempt unauthorized access.
  • Harass, abuse, or harm others.

Violation of these Terms may result in immediate termination of access.

SECTION 11 – THIRD-PARTY SERVICES & LINKS

Our Services may contain links to third-party websites or tools. REMM is not responsible for:

  • Content accuracy.
  • Privacy practices.
  • Transactions conducted on third-party sites.

Use of third-party services is at your own risk.

SECTION 12 – DISCLAIMER OF WARRANTIES

All Services and products are provided “as is” and “as available” without warranties of any kind, express or implied.

REMM does not guarantee that:

  • The website will be uninterrupted or error-free.
  • Products will meet individual expectations.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, REMM shall not be liable for:

  • Allergic reactions.
  • Product misuse.
  • Indirect or consequential damages.
  • Courier delays.
  • Loss of profits or data.

Your use of the Services is at your own risk.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless REMM, its owners, employees, and partners from any claims arising out of:

  • Your breach of these Terms.
  • Violation of laws.
  • Misuse of products or Services.

SECTION 15 – TERMINATION

REMM reserves the right to suspend or terminate access to the Services at any time without notice if these Terms are violated.

SECTION 16 – GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of the Islamic Republic of Pakistan, with jurisdiction in Lahore.

SECTION 17 – CHANGES TO TERMS

We may update or modify these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.

SECTION 18 – CONTACT INFORMATION

For questions or concerns regarding these Terms, contact us at:

REMM
 Lahore, Pakistan
 Email: remm7215@gmail.com
 Phone / WhatsApp: 0349-6680744